We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that because of COVID-19, deliveries might take a little longer than usual.
For products in stock we ship the package within maximum 48 hours of placing the order, but usually faster. For products in the preorder, the date is set individually.
Delivery in Poland:
- an order under 500pln, 25pln shipping costs
- an order over 500pln, free delivery and free returns
- delivery in Poland 1-3 working days
Delivery in Europe:
- an order under 100eur, 25eur shipping costs
- an order over 100eur, free delivery and free returns
- delivery in Europe 3-8 working days
Please note that our warehouse is closed during weekends and holidays.
After the order has been dispatched from our warehouse you will receive an email with the tracking ID. Our courier delivers from Monday to Friday during business hours.
Your order will be delivered directly to the address you have selected during check-out.
Please remember that GEMBIAK has a separate branch for clients from Norway. if you live in this beautiful country of fjords, click: gembiak.no
GEMBIAK is following all standard laws on purchases through Internet. In addition we aim to ensure customer satisfaction in every case and encourage the customers to take contact if there are any issues with the product.
In case of claims linked to the product, the customer must, within reasonable time, contact us in written correspondence to the e-mail address: firstname.lastname@example.org. GEMBIAK strive to offer the best service possible to ensure customer satisfaction and follow all laws on this field.
It also covers all personal information that we collect and process on the basis that you are a customer, a past customer or a future customer.
Personal Data provided by you or collected via our website will be used for the following purposes and legitimate interests pursued by GEMBIAK:
- to register your account and maintain it
- to administer our website
- to keep you informed about our products
- to process orders, purchases, refunds, payments and other transactions
- to contact you regarding your order
- to respond to your customer service inquiries
- to provide you with information about our products and/or events (if you asked us to do so)
- to notify you of any changes to the site or our goods or services
- to analyse and monitor our customers pattern so that we can improve our products
- to help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
- to allow the proper functioning of our website and improve our site and products
In most cases, you may choose to give us and we will collect personal details such as your name, email address, billing address, and telephone number.
In addition, once you have created an account online, GEMBIAK we will collect and process the following information:
- cumulative amount spent and purchase history
- credit card/payment information
- emails received
- email response rates e.g. opens, clicks
- average purchase order with quantity and value
- last order
- device used e.g. phone, tablet, desktop
- last category browsed
- last session date online
- amount of time spent online during last session
- products browsed in last session
- last abandon basket date and price
- last abandoned categories
- last purchase date
- last purchase category
- last purchase total price
- last return
We will, at all times, comply European legislation to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully.
If you have created an online account with us, we encourage you to access, rectify and amend your Personal Data as you may wish from time to time.
If you would like to amend/erase the information we have in your customer account please let us know by contacting email@example.com
All web pages where you as a customer leave personal information in conjunction with a transaction, are what is called secure pages (encrypted transfer of information). The pages are enabled with SSL (Secure Socket Layer), when in use, you can see the lock symbol in your status or address line.
GEMBIAK is the controller and is responsible for the processing of your personal data.
Name: Dominika Gembiak
Company organization No.: 8982054058
Postal address: Belgijska 32, Wrocław 54-404
Email address: firstname.lastname@example.org
You can delete cookies that have been saved on to your computer. How to do this depends on the type of browser you use.
returnes and exchanges
You are welcome to return any purchase within 14 days, no matter the reason.
Please send us an email (email@example.com) with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront).
You will receive an email with detailed info on how to ship/return the product. It is very important to follow the instructions in order to get the full refund.
Make sure the item is in undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached, for us to be able to accept your return and issue a refund.
Once your package has reached our warehouse (within 3-7 working days) and has been accepted, your refund will be issued. If your return does not meet the conditions listed, the package will be sent back to you.
GEMBIAK strongly advises to check the goods thoroughly upon delivery before removing any tags or disposing of packaging
As soon as we have received your returned package we will send you the new item or transfer the amount. We will refund payment to the bank account which was provided in the e-mail correspondence.
Once your return has been accepted, we will immediately issue your refund and send you an email confirmation. The time needed to process your refund may vary based on the payment method used.
When shopping at GEMBIAK all payments will be secured and handled through Klarna or Paypal which is a secured electronic payment solution for Visa, Mastercard, American Express etc.
Please note that all payment transactions are subject to verification with the card issuer. We will not be held responsible for any refusal of a card issuer to authorize the transaction. Please note that the card issuer may charge a shipping fee or administrative-processing charge; we are not responsible for such expenses.
Once payment has been received and your order has been confirmed, your order will automatically be processed. You will receive an email with the confirmation and details of your order.
Tax & duties information
Because of different tax regulations, we have a separate branch for clients in Norway and in other European countries. Thanks to this you don’t need to worry about custom fees. Choose between gembiak.no which is dedicated for customers in Norway and gembiak.com which is for customers in European Union.
Our prices are inclusive of VAT, for each order.
We collect and process personal data when you are shopping with us online. In some cases, we simply may not be able to provide the service requested by you if we do not collect and process your personal information.
Personal data that you provide to GEMBIAK when you visit our website gembiak.no or gembiak.com, purchase products from our online shop on the website, subscribe to our newsletters or otherwise interact with GEMBIAK available communication channels, such as email, chat or social media.
We collect and process Personal Data you submit when you voluntarily create an account on our website for the purpose of shopping with us and/or receive the latest news about our products.