assistance

shipping information

We are working closely with our delivery partners to ensure orders reach you as soon as possible, however please note that because of COVID-19, deliveries might take a little longer than usual.

For products in stock we ship the package within maximum 48 hours of placing the order, but usually faster. For products in the preorder, the date is set individually.

Delivery in Poland:

  • an order under 500pln, 25pln shipping costs
  • an order over 500pln, free delivery and free returns
  • delivery in Poland 1-3 working days

Delivery in Europe:

  • an order under 100eur, 25eur shipping costs
  • an order over 100eur, free delivery and free returns
  • delivery in Europe 3-8 working days

Please note that our warehouse is closed during weekends and holidays.

After the order has been dispatched from our warehouse you will receive an email with the tracking ID. Our courier delivers from Monday to Friday during business hours.

Your order will be delivered directly to the address you have selected during check-out.

Please remember that GEMBIAK has a separate branch for clients from Norway. if you live in this beautiful country of fjords, click: gembiak.no

guarantee

GEMBIAK is following all standard laws on purchases through Internet. In addition we aim to ensure customer satisfaction in every case and encourage the customers to take contact if there are any issues with the product.

In case of claims linked to the product, the customer must, within reasonable time, contact us in written correspondence to the e-mail address: info@gembiak.no. GEMBIAK strive to offer the best service possible to ensure customer satisfaction and follow all laws on this field.

privacy policy

GEMBIAK is committed to respecting your privacy when you submit Personal Data to us on our website. This Privacy Policy describes how we will use the Personal Data collected through the use of our website.

This Privacy Policy explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future. It also gives details of any third parties to whom we may disclose your personal information.

It also covers all personal information that we collect and process on the basis that you are a customer, a past customer or a future customer.

If you have any questions about the way in which your information is being collected, used or processed which are not answered by this Privacy Policy please contact us: info@gembiak.no

When visiting our website, registering an account with us, subscribing to our newsletter, you will be asked to allow us to process the information collected according to the practices described in this Privacy Policy.

Personal Data provided by you or collected via our website will be used for the following purposes and legitimate interests pursued by GEMBIAK:

  • to register your account and maintain it
  • to administer our website
  • to keep you informed about our products
  • to process orders, purchases, refunds, payments and other transactions
  • to contact you regarding your order
  • to respond to your customer service inquiries
  • to provide you with information about our products and/or events (if you asked us to do so)
  • to notify you of any changes to the site or our goods or services
  • to analyse and monitor our customers pattern so that we can improve our products
  • to help us tailor our offerings to your shopping preferences to enable an enhanced customer experience
  • to allow the proper functioning of our website and improve our site and products

In most cases, you may choose to give us and we will collect personal details such as your name, email address, billing address, and telephone number.

In addition, once you have created an account online, GEMBIAK we will collect and process the following information:

  • cumulative amount spent and purchase history
  • credit card/payment information
  • emails received
  • email response rates e.g. opens, clicks
  • average purchase order with quantity and value
  • last order
  • device used e.g. phone, tablet, desktop
  • last category browsed
  • last session date online
  • amount of time spent online during last session
  • products browsed in last session
  • last abandon basket date and price
  • last abandoned categories
  • last purchase date
  • last purchase category
  • last purchase total price
  • last return

We will, at all times, comply European legislation to ensure that the personal information you give us is kept up to date is appropriately secure and processed fairly and lawfully.

If you have created an online account with us, we encourage you to access, rectify and amend your Personal Data as you may wish from time to time.

If you would like to amend/erase the information we have in your customer account please let us know by contacting info@gembiak.no

This website may from time to time contain links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Policy. If there are terms and conditions, other Privacy Policy or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

All web pages where you as a customer leave personal information in conjunction with a transaction, are what is called secure pages (encrypted transfer of information). The pages are enabled with SSL (Secure Socket Layer), when in use, you can see the lock symbol in your status or address line.

GEMBIAK is the controller and is responsible for the processing of your personal data.

Name: Dominika Gembiak
Company organization No.: 8982054058
Postal address: Belgijska 32, Wrocław 54-404
Email address: info@gembiak.no

cookies

GEMBIAK use cookies on the website gembiak.no and gembiak.com

A cookie is a small amount of data sent from our server and stored on your computer’s hard drive. We use our own and third party cookies to improve our services and show you advertising relating to your preferences. For this we analyse your browsing habits. By browsing our website and voluntarily consenting to this privacy and cookie policy you are agreeing to the use of cookies as described below.

We use cookies for statistical purposes and to tailor the website to your needs, interests and preferences. Cookies may also be used when you choose your display language or use other personalized features. Cookies are used also to save items in your shopping basket, save information about preferred size, information on whether this Cookies Policy has been accepted or not, if subscription to newsletter has been accepted or declined. The cookie contains no personal information, it only identifies the device you use with your web browser.

You can delete cookies that have been saved on to your computer. How to do this depends on the type of browser you use.

returnes and exchanges

You are welcome to return any purchase within 14 days, no matter the reason.

Please send us an email (info@gembiak.no) with name, order number and a short description of why it will be returned (this will help us to improve our customer service upfront).

You will receive an email with detailed info on how to ship/return the product. It is very important to follow the instructions in order to get the full refund.

Make sure the item is in undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached, for us to be able to accept your return and issue a refund.

Once your package has reached our warehouse (within 3-7 working days) and has been accepted, your refund will be issued. If your return does not meet the conditions listed, the package will be sent back to you.

GEMBIAK strongly advises to check the goods thoroughly upon delivery before removing any tags or disposing of packaging

As soon as we have received your returned package we will send you the new item or transfer the amount. We will refund payment to the bank account which was provided in the e-mail correspondence.

Once your return has been accepted, we will immediately issue your refund and send you an email confirmation. The time needed to process your refund may vary based on the payment method used.

payment

When shopping at GEMBIAK all payments will be secured and handled through Klarna or Paypal which is a secured electronic payment solution for Visa, Mastercard, American Express etc.

Please note that all payment transactions are subject to verification with the card issuer. We will not be held responsible for any refusal of a card issuer to authorize the transaction. Please note that the card issuer may charge a shipping fee or administrative-processing charge; we are not responsible for such expenses.

Once payment has been received and your order has been confirmed, your order will automatically be processed. You will receive an email with the confirmation and details of your order.

Tax & duties information

Because of different tax regulations, we have a separate branch for clients in Norway and in other European countries. Thanks to this you don’t need to worry about custom fees. Choose between gembiak.no which is dedicated for customers in Norway and gembiak.com which is for customers in European Union.

Our prices are inclusive of VAT, for each order.

personal data

We collect and process personal data when you are shopping with us online. In some cases, we simply may not be able to provide the service requested by you if we do not collect and process your personal information.

Personal data that you provide to GEMBIAK when you visit our website gembiak.no or gembiak.com, purchase products from our online shop on the website, subscribe to our newsletters or otherwise interact with GEMBIAK available communication channels, such as email, chat or social media.

We collect and process Personal Data you submit when you voluntarily create an account on our website for the purpose of shopping with us and/or receive the latest news about our products.

We will also collect and process your personal information because you have agreed to the use of cookies by us when you browse our website. This may cover situations where you are not yet a customer but you have visited our website and have consented to our privacy and cookie policy in order to gather or receive information about our products.